Outlet Expansion
1 to 3 Locations
no additional admin hires
Customer Case Study
3 Outlets, Zero Extra Admin Hires: The Prestine Expansion Story
Prestine had ambitions to grow beyond its first location, but every expansion plan stalled because managing more outlets meant hiring more people. Wash It gave Priya a centralised operating model that made three locations feel like one.
Garment Mix-Ups
−98%
QR tagging across all outlets
Revenue Growth
+70%
across the group
Admin Time per Outlet
−60%
fully automated workflows
Before & After: Key Numbers
Before Wash It
- Active Outlets: 1
expansion stalled due to admin overhead - Monthly Orders: ~320
managed manually per outlet - Monthly Revenue: Single-outlet baseline
growth limited by operational capacity - Key Problems: No centralised control, garment mix-ups, high admin overhead per location
After Wash It
- Revenue Increase: +70%
across all 3 outlets combined - Time Saved: 60% less admin per outlet
automated billing and reporting - Fewer Losses: Garment incidents −98%
QR tagging eliminated mix-ups - Repeat Customers: Loyalty programme active
consistent experience across all outlets
Business Context and Implementation Scope
Challenges Before Wash It
- Every new outlet required additional dedicated admin staff — expansion was not scalable
- Garments were occasionally misassigned between outlets, leading to customer complaints
- No centralised view of revenue or performance across locations
- Manual billing and reporting consumed hours of management time each week
What Was Implemented
- Multi-branch admin dashboard configured for all three outlets under one login
- QR-based garment tagging rolled out across every outlet
- Automated billing, invoicing, and performance reports activated per branch
- Customer mobile app deployed to standardise the booking experience across outlets
Execution Timeline
Month 1
First outlet fully onboarded; QR garment tagging system configured.
Month 2
Second outlet added to the central admin dashboard; staff trained.
Month 3
Third outlet launched with full parity — billing, tracking, and reporting live.
Month 4–6
Group-wide reporting stabilised; revenue and efficiency targets hit.
Before vs After Snapshot
| Area | Before | After |
|---|---|---|
| Operations Control | Each outlet managed in isolation | All outlets under one central admin dashboard |
| Garment Tracking | Manual with frequent mix-ups | QR-tagged from intake to delivery |
| Billing | Manual per outlet, time-intensive | Automated across all branches |
| Scalability | Each outlet required new admin hire | New outlets added with no headcount increase |
Measured Outcomes
- Expanded from 1 to 3 outlets without hiring additional admin staff
- Garment mix-up incidents reduced by 98%
- Group revenue increased by 70%
- Admin time per outlet cut by 60% through automation
Owner Note: "Wash It made multi-location management feel like running one store. The garment tagging alone saved us from countless complaints, and I can see everything — all three outlets — from one screen."
— Priya, Director – Prestine Dry Cleaning